Return and Refunds

Thank you for shopping at Borcellee.com. Customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations may be accepted. By making a purchase from our website, you agree to the terms outlined below.

Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in the original packaging whenever possible.
Include all accessories, manuals, and components received with the item.
Not show signs of misuse, damage, or alteration caused by the customer.

We reserve the right to deny return requests that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Intimate or sanitary products
Items marked as final sale or non-refundable
Products damaged through misuse, negligence, or improper handling by the customer

Additional product-specific exclusions may apply where permitted by law.

Return Process

To initiate a return, please contact our customer support team with:

Your full name
Order number
Email address used for purchase
Reason for the return
Photos of the product (if applicable)

Return requests should be submitted to:

Email: onkardhaliwal.2026@gmail.com

Once your request is reviewed and approved, return instructions will be provided.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

Unless the return is due to a defective, damaged, incorrect, or missing item, customers are generally responsible for return shipping costs.

Original shipping fees are typically non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during transit
Defective upon arrival
Incorrect compared to your order

Please contact us within 7 days of delivery and provide photographs or other supporting evidence.

After review, we may offer one of the following remedies:

Replacement item
Store credit
Partial refund
Full refund

The resolution offered will depend on the specific circumstances of the claim.

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow:

3–7 business days for refund processing
Additional time depending on your bank, credit card provider, or payment processor

Refund timing may vary based on financial institution policies.

Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

Items returned with signs of use
Products not in original condition
Missing parts or accessories not due to our error
Returns submitted outside the standard return period where accepted at our discretion

Exchanges

We may offer exchanges for eligible items when products arrive damaged, defective, or incorrect.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, an alternative resolution may be offered.

Order Cancellations

Orders may be canceled before processing or shipment begins.

Once an order has been processed or shipped, cancellation requests may not be possible.

To request a cancellation, please contact us as soon as possible after placing your order.

Refused Deliveries and Unclaimed Packages

If an order is refused, abandoned, or returned due to:

Incorrect address information
Failure to claim the package
Failure to pay customs duties or taxes
Refusal to accept delivery

Any refund issued may be reduced by applicable shipping, handling, return shipping, or carrier fees.

Chargebacks

Customers experiencing issues with an order are encouraged to contact us first so we can attempt to resolve the matter promptly.

Initiating a chargeback without first contacting our support team may delay the resolution process.

Contact Information

For all return, refund, exchange, or cancellation inquiries, please contact:

Borcelle Maison LLC
30 N Gould St Ste #39871
Sheridan, WY 82801
United States