Shipping Policy

Thank you for shopping at Borcellee.com. This Shipping Policy outlines important information regarding order processing, shipping times, delivery expectations, and related matters. By placing an order on our website, you agree to the terms outlined below.

Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, or holidays, processing times may be extended. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Shipping Destinations

We currently ship to multiple countries and regions worldwide where shipping services are available.

Delivery availability may vary depending on your location, local regulations, carrier restrictions, and product availability.

Certain locations may not be eligible for shipping, and we reserve the right to decline or cancel orders where delivery cannot be completed.

Estimated Delivery Times

Estimated delivery times vary based on destination, shipping method, customs procedures, and carrier operations.

Typical delivery estimates are:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 6–14 business days
  • Australia: 7–15 business days
  • Europe: 7–18 business days
  • International Orders: 8–25 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method
  • Promotional shipping offers

Any applicable shipping fees will be displayed before order completion.

Order Tracking

When available, tracking information will be provided after your order has been shipped.

Customers may receive tracking details via email. Tracking updates depend on carrier systems and may take several days to become active after shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, value-added taxes (VAT), and other governmental charges may apply.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance procedures.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Carrier disruptions
  • Transportation delays
  • Public holidays
  • Natural disasters
  • High shipping volume periods

Borcellee.com is not liable for shipping delays caused by third-party carriers or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays, additional charges, or failed deliveries may occur.

We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or arrives with visible issues, please contact us as soon as possible.

While we will assist in coordinating with the shipping carrier, the resolution process may require verification from the carrier and supporting documentation from the customer.

Claims for damaged shipments should be reported promptly after delivery.

Undeliverable Packages

Orders returned as undeliverable due to:

  • Incorrect addresses
  • Failed delivery attempts
  • Refusal of delivery
  • Failure to pay customs charges

may be subject to additional shipping charges or partial refunds depending on the circumstances.

Multiple Shipments

In some cases, products from the same order may be shipped separately due to inventory availability, warehouse locations, or packaging requirements.

Customers may receive multiple tracking numbers for a single order.

Delivery Confirmation

Delivery is considered complete when the carrier indicates successful delivery to the shipping address provided during checkout.

Borcellee.com is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery by the carrier.

Order Changes and Cancellations

Customers should contact us immediately if they need to modify or cancel an order.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Approval of modification or cancellation requests is not guaranteed.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or order status, please contact us:

Borcelle Maison LLC
30 N Gould St Ste #39871
Sheridan, WY 82801
United States

Email: onkardhaliwal.2026@gmail.com

Website: Borcellee.com